返金ポリシー

We offer a 7-day hassle-free return policy for eligible products, calculated from the date of delivery.

Return Guidelines & Approval:

Due to the nature of the purchased products, return for refunds must be approved by an EARTH SALT team member. We will accept returns and issue refunds in the following cases:

  • We sent the wrong product. We will cover the return shipping costs.
  • Before use / installation: Missing parts found or verified defects. We will cover the return shipping costs. (Please inspect your items carefully before installation. If there is any issue, please request a return before use.)
  • Before use: Dissatisfaction with patterns or colors. In such non-quality-related cases, the customer is responsible for all return shipping costs back to our fulfillment center in Hangzhou, China.
  • After use / installation: Products that have been fully installed or peeled are generally non-returnable unless a manufacturing or template precision defect is proven with clear evidence before or during initial alignment.
  • If you receive a defective, damaged, or incorrect item, please contact us (email to: contact@earthsaltofficial.com) with clear photo/video evidence within 48 hours of delivery. We will offer a replacement or partial refund based on verification.

Return Procedure:

For returns and refunds, please contact our customer support team within 7 days of delivery. Please email contact@earthsaltofficial.com with your order number and details about the product you would like to return. Wait for our official return authorization before shipping the item back following the provided return instructions.

Non-Refundable Situations:

No refunds or returns will be issued in the following situations:

  • Purchased the wrong model due to customer error.
  • Products damaged due to improper personal installation or mishandling after delivery.
  • Items with missing packaging or protective layers caused by the customer.
  • Returns requested after the 7-day delivery window.

Shipping & Duty Fees:

  • Original shipping fees, import duties, taxes, and clearance fees are non-refundable.
  • We do not refund taxes or duties for returned or refused packages.

Refund Timeline:

Refunds will be processed after we receive and inspect the returned item. Approved refunds will be issued to your original payment method with an estimated processing time of 2–5 business days.